YOU DESERVE THE FACTS!

Rates can range from $75–$150+ per hour, depending on the scope and complexity, plus applicable expenses needed to carry out the assignment. For example, some checks or research projects may have a separate quote. Before you decide, we explain the proposed work and costs during your free phone consultation.

Start by asking about licensing, relevant experience and how the agency will handle your case. Next, discuss the scope, budget, reporting and communication. A clear conversation should leave you comfortable with the plan and the people doing the work.

Yes. Facts Investigations is an Ontario licensed private investigation agency. For example, you can ask about our agency credentials and the experience relevant to your assignment. We can also explain how we plan and document the work.

Yes. Speak with our team by phone from wherever you feel comfortable. We can discuss your situation, explain what information is needed and agree on the next steps before work begins.

First, call us to explain the situation and any urgent dates. We will then assess the scope, investigator availability and preparation needed. Because timing depends on the assignment, we will discuss the earliest practical start with you.

You do not need to choose a service before calling us. Tell us what you need to find out and what you already know. We will recommend a practical approach, whether that involves surveillance, background enquiries, locating someone or a combination of services.

Yes. We work with lawyers, insurers and businesses, as well as private clients. Our services include corporate and insurance investigations, background enquiries, process serving and litigation support. Share your objectives and any deadlines so we can plan the work and reporting around your needs.

Yes. We help clients gather relevant information for family matters, including parenting concerns and asset questions. We can also work around your lawyer’s priorities when planning the assignment.

Depending on the assignment, we provide written findings, dated observations, relevant records and photographs or video. For that reason, please tell us at the start if the work supports a legal matter. That way, we can discuss your lawyer’s requirements and the reporting you need.

No. Some questions can be answered through focused research, records checks, background enquiries or locating work. Other matters benefit from surveillance. After reviewing your situation, we explain which approach fits your objectives and budget, so you understand what the proposed work involves.

The time needed depends on the questions, available leads and type of work. For example, a focused check differs from surveillance over several dates. After reviewing your situation, we will explain the likely timing and keep you informed as the assignment progresses.

We treat your enquiry and case details with care. Please share a safe phone number, email address and time to reach you, so we can reply appropriately. Before work begins, we also discuss how you would like to receive updates.

A new lead may change what needs to be done. When that happens, we discuss the findings, options and any effect on the agreed scope or budget with you. You can then decide on the next steps before additional work goes ahead.

First, we listen to your situation, ask a few questions and explain the options. We also discuss the likely scope, costs and next steps. You can then decide whether to proceed, with no obligation to start an investigation.