Discretion. Evidence. Clarity.
Insurance Investigations
Discreet insurance investigations to help insurers, adjusters and legal professionals assess claims and establish the facts.
Clear information for informed decisions
Clarify the Questions Surrounding Your Claim
Insurance investigations help assess whether the available information supports a claim. A concern may involve an exaggerated injury, inconsistent details or a suspected false loss. Our work gives you documented facts to help make a well-informed claim decision.
Facts Investigations brings together fieldwork, research and clear reporting. We review your objectives and select methods suited to the circumstances. As a result, you receive findings that help you decide what to do next.
Support across claim types
Investigative Support Across Insurance Claim Types
Every claim has its own circumstances. We tailor our inquiries to the information you need and the questions the evidence can address.
Long-Term Disability Claims
Surveillance, activity checks and research can help document relevant activities. We report our observations so you can assess them alongside the claim information.
Accident Benefits & Bodily Injury
We gather information about reported incidents, injuries and related activities. For example, witness interviews and field inquiries may help clarify inconsistencies in an account.
Life, Health & Death Claims
Focused inquiries can help establish relevant circumstances and check information supplied with a claim. The scope depends on the facts and available records.
Other concerns may involve staged accidents, theft, inflated medical bills or suspected arson. Discuss your circumstances with us so we can assess an appropriate investigative approach.
The right methods for the assignment
How We Gather Relevant Information
We select investigative methods around the claim and your objectives. Depending on the assignment, our work may include:
Surveillance
Discreet observation and documentation of relevant activities, with photographs or video where appropriate.
Social Media Examination
Review of relevant online material to help check information and identify useful lines of inquiry.
Activity Checks
Focused checks to establish relevant activity and help determine whether further investigation would be useful.
Witness Interviews
Interviews with people who may have relevant knowledge of an incident or the circumstances of a claim.
Reference Checks
Checks with relevant sources to clarify information and identify details that need further review.
Neighbourhood Inquiries
Local inquiries to help establish relevant circumstances, locations or observations connected with an assignment.
A clear process from the outset
From Your Assignment to Our Findings
You should understand the purpose of the work and what to expect. Our approach keeps the investigation focused on your questions.
Discuss the Assignment
First, we review the claim, location, available information and any relevant deadlines. Together, we establish the objectives and discuss the scope and budget.
Conduct the Investigation
Next, our investigators carry out the agreed work. We document relevant findings and keep you informed as the assignment progresses.
Review the Findings
Finally, we bring the findings together in a written report with supporting material. We explain the findings in context and identify any further questions worth pursuing.
Reporting you can work with
What You Receive
Our insurance investigations bring the relevant observations and supporting information together. The report reflects the work completed and the material available.
Your claims team or legal adviser can then review the findings in the context of the case.
Objective Findings
We report what the investigation establishes, including information that supports the claimant's account. Clear findings help you assess the claim without relying on assumptions.
A Written Investigation Report
A clear account of the work completed, relevant observations and findings.
Supporting Notes & Media
Photographs, video, interview information or research material, where collected and relevant to the assignment.
Context for Your Review
An explanation of the findings, any gaps in the available information and matters that may need further inquiry.
Professional service. Personal attention.
Why Work With Facts Investigations?
Founded in 2012, Facts Investigations is a licensed Ontario private investigation agency based in Mississauga. Discretion, clear communication and careful planning guide our work.
We choose methods suited to the assignment and prepare objective reports. In addition, we discuss the scope and budget so you can make informed decisions as the work progresses.
Learn more about our agency and our director.
Before you start
Insurance Investigations: Common Questions
What information should I provide?
Start with the claim type, location, your objectives and relevant deadlines. We can then explain what background information would help us assess the assignment.
How long does an investigation take?
The scope, location, available information and opportunities for fieldwork all affect timing. Therefore, we discuss an appropriate approach and expected timing when reviewing your case.
How much does an insurance investigation cost?
Rates typically range from $75-$150+ per hour, depending on the scope and complexity, plus any applicable expenses needed to carry out the assignment. We discuss your objectives and budget before work begins, so you understand the proposed approach.
Does every investigation require surveillance?
No. We choose methods to suit the questions you need answered and the information available. For example, an assignment may involve social media examination, activity checks or witness interviews. Surveillance is one option when it suits the agreed scope.
What will I receive when the investigation is complete?
You receive a written report explaining the findings. Supporting notes and media accompany the report where collected as part of the assignment. The report puts the findings in context and identifies any useful follow-up.
How can the report help with the claim decision?
The report brings the evidence together so you can assess the claim with a clearer picture of the facts. We document the findings objectively and explain how they relate to the agreed questions.
How do I request an investigation?
Use our case-request portal or contact our team to discuss your needs. Before work begins, we discuss the objectives, scope and budget with you.
Learn more about our agency
Take a Look at Our Brochure
Get to know about us, the services we offer, and the areas we serve.
Have a Claim You Need to Understand?
Tell us what you need to establish. We can discuss the location, circumstances and investigative support suited to your assignment.
Call +1 (416) 655-3106