FREQUENTLY ASKED QUESTIONS

We help individuals, families, businesses, insurers and legal professionals get the information they need. Our work includes surveillance, infidelity and family enquiries, corporate and insurance investigations, background checks, asset location, skip tracing and litigation support. We also carry out investigative research, including relevant online enquiries. Explore our investigative services, or tell us what you need to find out.

Start with licensing and experience relevant to your situation. Facts Investigations is an Ontario licensed private investigation agency. Ask how the team would approach your case, what the work would cost and how you would receive updates and findings. A good first conversation should leave you clear about the proposed plan and comfortable asking questions.

Yes. You can hire a licensed private investigator to help with a legitimate personal, business, insurance or legal matter. Our team reviews your objectives and explains which investigative methods fit the assignment. We carry out the work within the laws that apply to the location and the information being gathered.

We listen to your situation and ask about the questions you need answered. Next, we explain suitable services, likely timing, reporting and costs. If this is your first investigation, we will walk you through how an assignment works. The phone consultation is confidential, and there is no obligation to proceed.

No. Many clients contact us because they have concerns or gaps in the information available to them. Share what you have noticed and what you need to understand. We can help identify useful starting details and discuss a practical way to establish the facts.

A short summary, relevant names, locations and important dates give us a useful starting point. Bring together any documents or contact details you already have, and think about the main question you want answered. You do not need every detail before calling; our team can explain what else would help.

No. We choose methods around the question you need answered. Some assignments involve background research, record checks, online enquiries, interviews or locating a person. Others benefit from surveillance. During your consultation, we explain which approach fits your circumstances and why.

Rates range from $75-$150+ per hour, plus applicable expenses. The scope and complexity of the assignment determine the rate. Some research or background checks may have a separate quote. During your free phone consultation, we explain the proposed work and costs so you can decide before anything begins.

Yes. Tell us which question matters most and the budget you have in mind. We can discuss whether a focused piece of work is a useful starting point. If the findings suggest further enquiries, we explain the options and any additional costs before you decide to expand the assignment.

Call us with a brief outline and any urgent dates. We will assess the preparation, scope and investigator availability, then discuss the earliest practical start. Our telephone line is available 24/7, so you can get in touch when you need to discuss the situation.

The timing depends on your questions, the available leads and the type of work involved. A focused background enquiry differs from surveillance over several dates. Once we review the assignment, we explain the likely schedule and keep you informed about progress or changes.

Yes. Planning follows the activity relevant to your case, which may involve evenings, weekends or an irregular work schedule. Share the dates, routines and locations you know about. We will discuss availability and useful periods for observation, then review the plan if new information changes the timing.

We treat your enquiry, personal details and case information with care. At the outset, we agree on who is authorized to discuss the assignment or receive findings. Our team handles sensitive information discreetly throughout the work. You can also read our privacy policy for more about how we handle personal information.

Discretion is central to how we plan and carry out an investigation. We review the locations, routines and circumstances, then choose methods suited to the assignment. Let us know about any previous confrontation or personal attempts to investigate, as that information helps us plan the work carefully.

Tell us which phone number or email address is safe to use, when to contact you and whether we should leave messages. Mention any concerns about shared devices or accounts. We agree on communication arrangements before starting and keep you informed through the contact method you have chosen.

Yes. We help clients understand a partner’s activities when changes in behaviour or routine raise questions. Share what you have noticed and the information you need. We can then discuss focused surveillance or research and explain how the findings will be documented. Learn more about our infidelity investigations.

A recent photograph, home or work address, vehicle details and known routines can help us plan. Relevant dates, frequent locations and the changes that prompted your concern are also useful. Tell us whether you have already confronted the person or attempted surveillance. Share what you have; we will explain which additional details matter.

Yes. We gather information about parenting arrangements, living arrangements and cohabitation that may be relevant to a family matter. Start with the question you need answered. With your permission, we can also discuss your lawyer’s priorities and reporting needs. Visit our divorce and family investigations page for more information.

Yes. Skip tracing can help locate a family member, witness, beneficiary, debtor, former tenant or another person relevant to your matter. Previous addresses, phone numbers and known connections can provide useful leads. Explain the purpose of the search and any deadline. We will assess the information available and discuss how the search can progress.

Yes. We assist employers with suspected theft, fraud, misconduct and disputed activity. Share the incidents, records, locations and schedules connected to the concern. Our team can recommend relevant enquiries and organize findings for your authorized managers or advisers. Learn more about our corporate investigations.

Yes. Business due diligence can help you examine relevant history, interests and connections before a partnership, contract or other commitment. Explain the proposed relationship and what you want clarified. We can recommend focused research and bring the findings together for you and your advisers to review.

Yes. We help you choose checks suited to a prospective employee, contractor or other relationship. Tell us the purpose of the enquiry and what needs verifying. We will explain the information and any consent needed, then provide an organized account of the results. Explore our background check services.

Yes. We assist insurers, employers, adjusters and legal professionals with research and surveillance relevant to a claim. First, we agree on the questions to examine and the reporting required. We then document the findings for review. See our insurance investigations and WSIB investigations for more detail.

Yes. Asset location can help identify relevant property, business interests and other holdings. Tell us the purpose of the enquiry and what you already know. With your authorization, we can coordinate priorities with your lawyer and discuss the research and reporting needed. Learn more about our asset location services.

Yes. We can assess skip tracing and address enquiries alongside a process serving assignment. Share the documents, the recipient’s last known details and your deadline. Our team will explain the steps needed and how the work fits together. Our litigation services also include document retrieval and court-related support.

We agree on reporting before work begins. Depending on the assignment, it may include written findings, dated observations, photographs, video, relevant records and supporting notes. Our team can walk you through the results and answer questions about the work. Any reporting or documentation charges are explained as part of the proposed costs.

Yes. Tell us at the start if the investigation supports a legal matter. With your authorization, we can coordinate with your lawyer about the scope, documentation and reporting they need. We can also provide investigator testimony when required. Your lawyer can advise how the findings may be used in your proceedings.

We support investigations across Ontario and elsewhere in Canada. Assignments may involve residential neighbourhoods, apartments, workplaces or several locations. Tell us where the relevant activity is taking place so we can discuss coverage and preparation. Our service areas page provides more detail.

Yes. You can arrange a Canadian investigation remotely by phone. We review your goals, discuss the information available and agree on the next steps. Updates can be planned around your time zone and preferred contact method, so you can stay involved without travelling to the area.

Tell us about all relevant locations during your consultation, even if activity moves between cities or communities. We plan the assignment as a whole and explain travel, timing and costs. If a new lead takes the work elsewhere, we discuss the proposed change with you before expanding the agreed scope.